Privacy Policy

Personal Information

When you create an account or use the Service, we may collect personal information including but not limited to:

• Name
• Email address
• Phone number
• Business name and role
• Profile photo (if uploaded)

If you are an account administrator, you may also input personal data for your employees or team members.

Account and Authentication Information

• Login credentials (e.g., usernames or hashed passwords)
• Authentication tokens for secure access

Usage Data

We may collect data automatically about how the Service is accessed and used, including:

• Your device's Internet Protocol address (IP address)
• Device type and model
• Operating system and version
• Pages or features accessed
• Time and date of your visit
• Time spent on those pages
• Referring URLs

Location Data

If you grant us permission, we may collect and process information about your actual location, such as GPS signals and information sent by your mobile device. This helps us provide location-based services.

Device Information

We may collect information about the device you use to access the App, including hardware model, operating system, and other technical data.

Communication and Support Data

If you contact us for support or engage with our communications, we may collect:

• Your email or phone interactions with our team
• Feedback, survey responses, or reviews
• Marketing communication preferences

Payment and Billing Information

If you make a purchase, your payment information (e.g., credit card details) will be collected and processed securely through our third-party payment processor (e.g., Stripe). Veylo does not store your full payment card information.

Information Provided by Account Administrators

If you are a business owner or account administrator using Veylo, you may provide us with information about your customers, vendors, or team members in the course of using the Service. This may include but not limited to:

• Customer names and contact details
• Vendor or supplier information
• Employee names, roles, emails, and emergency contact details
• Photos and notes attached to jobs
• Business profile information (e.g., logo, business name, industry)

You represent that you have obtained all necessary permissions or legal authority to input, store, and manage this data using the Veylo platform. We process this information solely for the purpose of delivering and maintaining the Service.

To Provide and Operate the Service

• Enable account creation and authentication
• Allow job creation, scheduling, team assignments, and communication
• Store business records, customer/vendor details, and job attachments
• Manage user roles and permissions
• Process and store data for business operations and team collaboration

To Communicate With You

• Respond to customer support requests or inquiries
• Send service-related updates, alerts, and notifications (e.g., purchase approvals, job status)
• Deliver onboarding or instructional materials
• Contact you about your account, billing, or service interruptions

To Improve and Personalize the Platform

• Analyze usage trends to improve app performance and usability
• Understand user behavior to guide feature development
• Customize in-app experiences based on user role or activity

For Security and Fraud Prevention

• Monitor for suspicious activity or misuse
• Protect the integrity of our platform and safeguard user data
• Enforce our Terms of Service and other legal agreements

For Marketing (With Consent)

• Send promotional emails or offers only if you have opted in
• Manage your communication preferences and opt-out settings

With Service Providers

We may share your information with trusted third-party vendors who help us operate, maintain, and improve the Veylo platform. These may include:

• Cloud hosting and database providers
• Customer support platforms
• Payment processors (e.g., Stripe)
• Communication tools (e.g., email/SMS services)
• Analytics providers

These vendors are contractually obligated to protect your data and may only use it for the services they provide on our behalf.

With Your Consent

We may share your information with third parties if you give us explicit consent to do so, such as when integrating with third-party platforms or participating in beta programs.

As Required by Law

We may disclose your information where we believe it is necessary to:

• Comply with applicable laws, regulations, legal processes, or government requests
• Enforce our Terms of Service
• Protect the rights, privacy, safety, or property of Veylo, our users, or the public

Business Transfers

In the event of a merger, acquisition, asset sale, or corporate restructuring, your information may be transferred to a successor organization. If such a transfer occurs, we will provide notice and outline any choices you may have.

Storage Location

Your information is stored on secure servers located in Canada and/or trusted data centers in the United States. By using the Service, you consent to the transfer and storage of your information in these jurisdictions.

Administrative Data Controls

Access to stored data is restricted to authorized personnel on a need-to-know basis, and is protected by access controls, encryption, and monitoring systems.

Access to Your Information

You have the right to request access to the personal information we hold about you. If you wish to review, correct, or update your information, please contact us using the details provided below.

Correction of Your Information

If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you can request to correct or update it.

Data Deletion

You have the right to request the deletion of your account and personal information from our system. Upon receiving your request, we will take reasonable steps to delete or anonymize your data, except when retention is required for legal, contractual, or legitimate business purposes. Because Stripe is the payment processor, some requests relating to your financial data (such as deletion of bank account details) must be directed to Stripe. However, you may contact us with any questions, and we will work with Stripe to assist you where possible.

Opt-Out of Marketing Communications

If you no longer wish to receive marketing communications from us, you may opt out by contacting us directly at the provided support details.

Data Portability

In certain circumstances, you may request a copy of your personal data in a machine-readable format to transfer to another service provider.

Right to Object

You may object to the processing of your personal information for specific purposes, including marketing or profiling, in accordance with applicable privacy laws.

Withdrawing Consent

If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the legality of any data processing performed prior to your withdrawal.

Filing Complaints

If you have concerns about how we handle your personal information, you have the right to file a complaint with the Privacy Commissioner of Canada or your local data protection authority.